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1. How
to add a new user?
Open the Program
--> Go to Tools --> Manage User Account
--> Add --> Enter the user
information --> Submit
By default, the password for
new user is user's email address. User can change
the email address after initial sign-in.
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2. What
is password for a new user I just added?
The password for user is user's
email address. User can change the email address
after initial sign-in.
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3. How
to reset password? What would be the new password
if I reset a user account?
Open the Program -->
Tools --> Manage User Account -->
Click the User Name --> Click Reset Password
button
The new password will be changed
to user's email address.
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4. How
to change the settings of Severity, Occurrence
and Current Control?
Currently, the user is not
allowed to change the setting of Severity, Occurrence
and Current Control. To change the definitions
of Severity, Occurrence and Current Control,
please contact QIT Service Dept., and we will
change the definitions for users.
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5. What
if user forgot the password and user name?
Please inform the system administrator,
and have the administrator find out the user
name and reset the password.
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6. Can
I delete a User Account?
Yes, but with extreme caution.
Before deleting a User Account, please make
sure all associated CARs were deleted from the
system.
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7. Can
I delete a Department?
We don't recommend user's
deleting a Department unless it is absolutely
necessary. Before deleting a Department, please
make sure all users and CARs under this department
were deleted from system.
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8. Can
I modify or delete a failure mode?
Yes. The modification will
only affect the records forward, and previous
entered records will not be affected.
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9. Can
I use Firefox or Mozilla?
No. This program only works under Microsoft Internet
Explorer 6.0 or higher.
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Using the program:
1. How does your program handle a CAR?
In a CAR System, there
are three main stages:
Preliminary analysis stage
- in this phase, the CAR Issuer will collect
the basic information, and enter the preliminary
analysis and a suggested action to the CAR
Receiver. Example: User wants QIT Consulting
to implement a corrective action. User will
collect the defect description and tell
QIT your analysis of why you think it is
a defect. User also needs to tell QIT the
suggested actions – what user wants QIT
to do.
The second stage is real
root cause analysis and action implementation.
Example: QIT received the CAR, QIT will
conduct root cause analysis, and then implement
corrective action.
The third stage is verification
of actions and results. User will fill in
and review comments. Then verify the action
results. If everything is ok, user will
close the CAR.
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2. How
does the system define Pending, Overdue and Closed?
Following is the logic
to define CAR Status
- System uses Target
Due Date and Action Close Date to calculate
Status.
- System will first
use the Action Close Date in the Review
Section , which is the date that
Issuer actually closed the CAR, as a
trigger to verify if the CAR is closed
or not. If the date was filled in, status
shows Closed.
- If CAR is unclosed
If Target Due Date >= Today, status shows
Pending
If Target Due Date < Today, status shows
Overdue
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3. How
to close a CAR?
Open the Program -->
Log in as Quality Manager or Quality Engineer
--> CAR Feedback -->
Fill in the review comments --> Fill in
Reviewer --> Fill in Action Close Date
--> Submit
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4. How
to reopen a CAR?
Go to Tools --> Manage CAR --> Reopen
CAR.
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5. What are
Preliminary Root Cause and Action Plan in initial
page?
Please refer to Questions
1. In the first stage, the CAR Issuer needs
to collect basic information and have a
preliminary analysis of the program in order
to provide correct information to CAR Receiver.
The preliminary root cause is the preliminary
analysis results from the Issuer. CAR Receiver
needs to conduct further analysis and submit
the real root cause in Feedback section
of the program.
The Action Plan is a suggestion
from the CAR issuer, and the CAR Receiver
needs to conduct real root cause analysis
to define the real corrective action.
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6. Why
does a CAR remain Overdue even though plan was submitted
on time?
Although the plan is submitted
on time, the Action Close Date remains unfilled.
System will show overdue, if the Target Due
Date < Today.
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7. The definitions of Target Due Date, Deadline,
Action Date, Action Close Date
Target Due Date –
It is a key to verify CAR status - Pending
or Overdue. By default Target Due Date
= Issue Date + 30 days
Deadline – It is a
planned action due date. System doesn’t
use it in status calculation. Normally,
it should be equal or less than Target
Due Date. By default, Deadline = Target
Due Date.
Action Date – It is
the date that CAR Receiver actually
implements the CAR. System doesn’t use
it in status calculation.
Action Close Date
– It is the date that CAR Issuer actually
closed the CAR. If it is filled in,
system will automatically change the
status to Closed.
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8. How to verify
action results?
There are two stages of action
result verification.
1) First stage, verify
short-term results. Normally user will use
those tangible outcomes of the corrective
action e.g. production inspection records,
process control records, engineering test
records to prove that corrective action
is working. In this stage, user needs to
enter the review results to the Review and
Verification section. If the verification
is positive, user will consider that the
corrective action is working and enter the
Action Close Date to close the CAR.
2) The second stage is
to verify the long-term results. User can
use the Failure Mode analysis function inside
the program and by using trending
provided by the program to see if the failure
mode is in an up-trend or in a down-trend.
If the failure mode trending is up over
a 6-month period, the corrective action
of this failure mode is not working well.
for the detailed information
about root cause analysis and action result
verification, please refer to QIT's root
cause analysis training material.
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Have more questions? Please email
your questions to
service@qitconsulting.com
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