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Corrective Action, Complaints Management and Supplier Quality Software

Customer Complaints/Issues Management Solution

Complaints Management | Issues Management | Web-based Key Benefits:

 

Convert customer complaints/issues to a improvement powerhouse

  • Capturing customer complaints (e.g. internet, 800 service calls and etc.), defects, incidents, nonconformance and internal concerns from around the world

  • Creating a CAR, SAR or SCAR to resolve concerns and issues

  • Collaborating with customers, suppliers, departments, and divisions

Save time and operating cost on your everyday tasks

  • Imporving productivitiy by 80%, and reducing operating cost by 24% in the first year and 72% thereafter (comparing to a manual system. Detalis please refer to ROI Analysis)

  • Highly configurable and can be customized to meet the needs of any organization in any industry

  • A workflow driven product to help you streamline your business processes

Increase customer satisfaction

  • Reducing response time - subimtting data and communicating online

  • Helping managers quickly identify key issues and resolve problem at the root

  • A true closed-loop system that equips with built-in problem solving tools, corrective action management tools, root cause analysis tools and action effectiveness review features
Complaints Management | Issues Management | Web-based Program Walkthrough Complaints Management | Issues Management | Web-based Online Demo Complaints Management | Issues Management | Web-based Program Data Sheet Complaints Management | Issues Management | Web-based Sample Case

Complaints Management | Issues Management | Web-based Features at a Glance:

  • Flexible and scalable

  • Business process driven, intuitive and easy to learn

  • Can be easily tailored to fit customer's particular needs

  • Capable of handling 1 to 1000+ users from around the world

  • No additional software purchase and installation is required

  • Flexible Licensing package available

  • Applicable Industries:

       - Manufacturing

       - Automotive

       - OEM Supplier

       - Auto Dealership

       - Cosmetic Products

       - Direct Marketing

       - Pharmaceuticals

       - Consumer Products

       - Hospitals,

       - Services

  • Tracking external customer service issues, defects, nonconformance and/or incidents

  • Managing internal concerns and issues/incidents

  • Defects/cases review and investigation

  • In-depth reports and charts to help management quickly locate the key issues and initiate CAR to resolve them

  • Exporting reports to Excel

  • Fully intergraded with QIT Corrective Action Management System Web Premier Edition

  • Email alert for coming due and/or overdue CARs

  • Managing attachments

Testimonials

“Your product has helped us locate areas that need improvement!”

Michelle