A Quality Concept -
"Only if we could" or "Only
if we have the right tool"
Recently, one of
my clients complained to me when I introduced this supplier management model
to him. "...the concept is fine, but only if I can do it... I don't have
time for all these works", he said.
management model is fairly simple. The customer sends a Purchasing Order to
the supplier, the supplier delivers the goods, the customer gives feedback
on the performance, and then the supplier improves the product/service
quality. The flow is simple and straightforward. But how much time does a
supplier engineer really need to complete this cycle?
complaint reminded me that several years ago, one of my engineers who's in
charge of supplier quality used to spend almost 2 weeks each month preparing
the monthly supplier performance reports. After digging into his routine, I
found out that he had been working really hard in order to get all the
reports out by the due dates. Imagine: he needed to collect all shipments'
inspection results, send Corrective Action Requests to suppliers, collect
supplier feedbacks, calculate sample size and defective quantity, and then
calculate defective rate, for each shipment, for each major supplier, and he
did this every single month. The most difficult part, he did all these
manually! Well, just to be fair to him, he did use Microsoft Excel. Still, I
wished I didn't ask him to do all these...
So what is my
point here? Can this model really be adopted? The answer is YES, only if we
have the right tool... Let's go back to the end of my story about my
engineer. Later, we deployed a database to consolidate inspection results,
once the database was up and running, the total report preparation time was
reduced to 2 minutes. Every month, the only thing he needed to do was to
click a button on the database to print out the reports. Since then, he can
spend more time on driving the real quality improvements rather than dealing
with the paperwork. He and I worked happily ever after... THE END
In Stone Age, man
could walk at most 10 or 20 miles around his cave, but today, man can cross
the globe and reach the moon. It is not about "only if we could" - what
matters the most is "only if we have the right tool".
By: Logan Luo
QIT Consulting, Inc.
Send your comments to the author at firstname.lastname@example.org
and Events May 2003
Quality Management System Version 2.0
- Based on customers suggestions
and recommendations, in this May we released
Supplier Quality Management System V2.0. New features in
Inspection Workload Management
Start the program from a system flow chart
integration with MRP/ERP program (e.g. SAP)
and much much
Control System Freeware Version
- To show our appreciations to our customers, we decided to make
this new product FREE so everyone can benefit from QITs
applications. Highlights of the
to manage all types of electronic files.
with different formats directly from this application.
ISO9000 documents, project files or engineering files and photos.
To ease the program implementation processes, two new features have been
incorporated in our newly developed programs
Quick Start -
Starting the program from a system flow chart and giving user a clear road
map of program deploying.
Step-by-step help -
it is a fully graphical instruction to guide user step by step from
downloading and installing, data entry, generating reports to routine
New Feature in A Glance - Quick Start from System Flow Chart
It is one of
the three applications of QITs Supplier Quality Improvement Program
It can also be
used as a standalone application
Inspection planning and
inspection workload management
Incoming inspection record
retaining and inspection results reporting
Corrective Action Requests
generation, distribution and follow-up
reporting and monitoring.
application is also optimal to standardize, consolidate, and reconcile
Supplier Performance Reports from different divisions.
this application will help user keep track of shipment quality, and rate OEM
suppliers performance based on historical shipment records.
This is a
freeware to help user manage electronic documents with different file such
Excel, Word, PDF, JPG, MP3, MPEG formats
documents, project files, customer files, engineering files, and/or digital
Create a bookshelf/folder
for each ISO9000 element, projects or engineering tests.
Open Excel, Word, JPG, PDF,
MPEG and/or MP3 files directly
Print out or output an index
Search files by using file
name, description, and etc.
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