What is a Quality Information
A Quality Information System is a computer based information
system that concentrates on reporting quality performance,
driving problem solving, and providing smart suggestions
to prevent quality problems from occurring.
Potential clients/users are small to mid-size manufacturers
(such as household appliance manufacturers), and service
providers (such as insurance companies).
What does a Quality Information
Collect data to reflect quality performance and define
key improvement opportunities.
Store historical data to monitor the trend of quality
performance over time.
Identify key cost drivers and key problems.
Drive corrective actions and confirm cost savings.
Establish a knowledge base of product failure modes
and root causes, and provide smart suggestions for new
Enforce based-on-the-fact quality attitude and problem
Drive continuous improvements.
Quality Management System with Six Sigma Measurements
This is a real project that saved several million
dollars in-warranty returns every year for a
manufacturer. An effective communication channel was
established between the headquarters and the local
facilities in Mexico and China. The approach can be
easily adapted to service industry firms.
Download a Demo